Its True Foods

Its True Foods

Return and Refund Policy

Due to strict hygiene and safety standards, our food products cannot be returned once they have been delivered.
However, providing you with the highest quality products is our priority. Therefore, we offer a full refund or a free replacement—without requiring you to return the item—under the following specific circumstances:
When is a Refund or Replacement Applicable?
The product packaging is damaged or broken during transit.
You received an incorrect item by mistake.
There is a verifiable quality issue, or the product is spoiled.
How to Make a Claim:
Within 48 hours of delivery, take clear photos or a video of the affected item and its packaging.
Send these details along with your Order Number to our support team:
Email: itstruefoods@gmail.com
WhatsApp / Phone: [6304598560]
Refund / Replacement Process:
Once we receive and verify your claim, we will promptly process your request. Depending on your preference, we will either dispatch a new product free of charge or initiate a full refund to your original payment method within 5-7 business days. You do not need to ship the affected item back to us.